Swan Insurance LLC ("SI," “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how it is shared, and the choices you have regarding your data.

1. Information We Collect

We may collect the following types of information when you visit our website, submit a form, or interact with our services:

1.1 Personal Information

Name

Email address

Phone number

Mailing address

Date of birth (if provided for insurance purposes)

1.2 Automatically Collected Information

IP address

Device information

Browser details

Pages visited

Session behavior

Cookies and tracking identifiers

1.3 Mobile Information

If you opt in to receive SMS messages, we collect:

Mobile phone number

SMS delivery and interaction data (such as whether a message was delivered, opened, or replied to)

We do not intentionally collect sensitive financial information through the website unless explicitly required for quoting or policy purposes and provided by you.

2. How We Use Your Information

We may use your information to:

Provide insurance quotes, recommendations, and related services

Contact you via phone, email, or text message

Schedule and manage appointments

Provide customer service and support

Send promotional or marketing communications related to SI products and services

Improve website performance, user experience, and our services

Conduct analytics, reporting, and optimization

When you submit your phone number, you consent to SI contacting you via SMS, phone calls (manual or automated), and email, as permitted by law.

3. SMS Opt-In and Consent (A2P Requirement)

By providing your phone number and affirmatively opting in on our website (including submitting a form, checking a consent box, or otherwise indicating your agreement), you expressly authorize Swan Insurance LLC (“SI”) to send you SMS text messages.

3.1 Types of SMS Messages You May Receive

Messages may include:

Appointment confirmations and reminders

Follow-ups regarding quotes or insurance applications

Policy updates and service notifications

Customer support communications

Promotional or marketing messages related to SI products and services

Message frequency may vary based on your interaction with us, but messages may be recurring.

3.2 Consent Is Not a Condition of Purchase

Your consent to receive SMS messages is not a condition of purchasing any goods or services. You may receive services from us even if you choose not to opt in to SMS communications.

3.3 How to Opt Out and Get Help

You may opt out of SMS messages at any time by replying “STOP” to any text message we send.
To request help or more information, reply “HELP.”

After you send “STOP,” you may receive a confirmation message that your opt-out request was processed.
Opting out of SMS messages does not affect your ability to receive emails or phone calls, unless you separately request to stop those communications as well.

3.4 Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan. You are responsible for any charges related to receiving text messages from us.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

Analyze website traffic and usage patterns

Improve and personalize your experience on our site

Remember your preferences

Support advertising and retargeting campaigns

Measure the effectiveness of our marketing efforts

You can manage or disable cookies through your browser settings. Disabling cookies may impact site functionality.

5. How We Share Information

We may share your information with:

Licensed insurance agents, brokers, or carriers for quoting and policy-related purposes

Service providers that support our operations (such as CRM systems, email/SMS delivery platforms, website hosting, and analytics tools)

Professional advisors (such as attorneys, auditors, or consultants), where necessary

We do not sell your personal information to data brokers.

5.1 Mobile Information Sharing Statement (Required)

Your mobile information, including your phone number and SMS consent data:

Is not sold, rented, or shared with unaffiliated third parties for their own marketing or promotional purposes.

Is used only to send communications directly related to Swan Insurance LLC’s services, as described in this Privacy Policy and our Terms.

May be shared with trusted service providers (such as SMS gateway providers or CRM platforms) solely for the purpose of delivering and managing our communications, and only under agreements that require them to protect your information and use it only according to our instructions.

We do not allow third parties to use your mobile information to contact you for their independent marketing campaigns.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on applicable law, you may have the right to:

Request access to the personal information we hold about you

Request corrections to inaccurate or incomplete information

Request deletion of your information, subject to legal or contractual obligations

Opt out of marketing communications (via unsubscribe links in emails or by following opt-out instructions in SMS)

To exercise any of these rights, contact us at:
support@swaninsurancellc.com

8. Children’s Privacy

Our website and services are intended for individuals 18 years of age or older.
We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from a minor, we will take steps to delete it.

9. Links to Other Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted at:
https://www.swaninsurancellc.com/privacy299811

Your continued use of our website or services after updates are posted constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
support@swaninsurancellc.com